Returns

All returns must comply with the Website Terms and Conditions and this RMA process.

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Non-Working / Defective Product Returns

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All requests to return any product purchased from ITO must have prior approval and receive a Return Merchandise Authorization (RMA).

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ITO will replace or refund orders provided the following conditions are met:

• Customer must notify their sales representative or the RMA department to obtain an RMA number.

• Product is within the stated Limited Warranty period.

• Product serial number is validated.

• A detailed reason for the return is provided.

• Product is returned in the same packaging condition in which it was originally received.

• RMA number is listed on the return packing slip and/or shipping label.

• Product complies with all additional RMA process terms.

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ITO will cover the cost of ground freight for non-working/defective equipment.

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If ITO cannot replace the product in a timely manner, a refund will be issued within thirty (30) days of the approved RMA date.

• If the returned product is found to be working, a twenty-five percent (25%) restocking fee will apply, along with any additional freight costs incurred.

• Any RMA product received after fifteen (15) calendar days following receipt of an advanced replacement product will also be subject to a 25% restocking fee.

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Working / Non-Defective Product Returns

All RMA requests are subject to ITO approval. If approved, ITO will issue a refund less a 25% restocking fee for working products, provided:

• The product is returned within fifteen (15) days from the date received.

• An RMA number has been issued.

• Product is returned in the same packaging condition and is suitable for resale.

• RMA number is listed on the return packing slip and/or shipping label.

• Customer accepts responsibility for both original and return freight costs.

• Product complies with all additional RMA process terms.

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Note: Manufacturer-sealed products may not be returnable. Contact your sales representative or the RMA department to confirm eligibility.

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Terms Applicable to All Returns

• Back up your data. Do not send personal information.

• The Terms and Conditions apply to all returns under the RMA process and should be reviewed carefully.

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ITO is not obligated to accept any return—even if an RMA number has been issued—if the product has been:

• Mistreated, mishandled, improperly installed, or incorrectly configured; or

• Subjected to abnormal physical or electrical stress, environmental damage, negligence, accidents, or acts of God.

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Limitation of Liability:

In no event shall ITO’s liability exceed:

• The cost of repair or replacement of a defective product; or

• A refund of the purchase price (whichever is less).

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ITO reserves the sole discretion to repair, replace, or refund any returned product.

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The RMA process represents the exclusive remedy for defective items and replaces all other warranties, whether expressed, implied, or statutory, including but not limited to merchantability and fitness for a particular purpose.

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Under the Terms and Conditions, all other remedies and warranties are disclaimed.